Verfolge und verwalte KI-gestützte WhatsApp-Chats mit Kunden
WhatsApp-Chats werden zusammen mit deinen anderen Konversationen erfasst. So kannst du den Nachrichtenverlauf einsehen, die KI-Leistung überwachen und die Kundeninteraktionen verwalten.
Alle Mediendateien aus WhatsApp-Konversationen (Bilder, Audio, Video, Dokumente) werden als Anhänge gespeichert. Empfangene Dateien kannst du in der Detailansicht der Konversation durchsuchen.
Wenn ein Kunde ein Bild sendet, kann dein KI-Assistent es mit vision-fähigen LLMs (OpenAI, Claude, Gemini) analysieren. Die Analyse und Antwort der KI werden zusammen mit dem Originalbild in der Konversation angezeigt.
Eingehende Sprachnachrichten werden basierend auf den Spracheinstellungen deines Assistenten automatisch transkribiert. Der transkribierte Text erscheint zusammen mit der Audiodatei in der Konversation, und die KI antwortet auf den transkribierten Inhalt.
Operatoren können Dateien direkt aus der Konversationsoberfläche an Kunden zurücksenden. Das ist hilfreich, um Dokumente, Bilder oder andere Ressourcen während einer Konversation zu teilen.
Derselbe System-Prompt, der für Sprachanrufe und Web-Widgets verwendet wird, gilt auch für Chats. Stelle sicher, dass dein Prompt gut für die textbasierte Kommunikation funktioniert.
Textfreundliche Prompts — Für Assistenten, die sowohl Sprache als auch WhatsApp bearbeiten, solltest du Anweisungen zur Textformatierung (z. B. Verwendung von Aufzählungspunkten und kürzeren Absätzen) in den Prompt aufnehmen.
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